2/10
Our experience at this hotel was far from satisfactory. Upon arrival, there was no one available at the reception to assist us, and even when staff did arrive, they took quite some time to take us to our room. We had booked half-board, but the service was painfully slow, it took over 40 minutes just to receive a drink, and our main courses arrived two hours after we sat down, after being asked twice what we ordered. The atmosphere in the dining area was uncomfortable, with many guests around us loudly complaining about their meals. Throughout the meal, we did not receive a second drink, and I was eager to leave the noisy and chaotic dining room.
The rooms themselves were clean and comfortable but could have used some dusting. At breakfast, we struggled to find a clean table and had to wait in the hall for about five minutes. The server mentioned she was on her own, even with a full dining room, which made the service even more frustrating.
When it was time to check out, there was no staff available to assist, and trying to speak with the manager was impossible. Overall, it was a shocking experience, and I cannot recommend this hotel based on our stay.
Bethan
Viagem de 1 diária
