2/10
Our experience was not good. We arrived on December 28th, New Year's Eve, and first of all we were faced with a freezing cold room. I tried to call the front desk but the phone didn't work. I went to the front desk and the employee explained that the heating wasn't working and gave us a portable heater (so this means that this is a recurring problem at this hotel) and informed me that the phone was broken and that there was no one to fix it because the employee was on vacation and would only return on January 6th. It was already a very unpleasant experience. During our stay we noticed that when cleaning was done, the staff didn't replace the towels and water. We always had to go down and ask for them. Another issue was that every time they cleaned the room, they left the windows open and we arrived at night to freezing cold. I expected much more from this hotel and unfortunately it didn't meet our expectations.
Tati
Viagem em família de 6 diárias