6/10 - Bom
20 de set. de 2025
Unfavourable customer service
We didnt get to stay so this review focuses on customer care. Only once before have we had to change a date at a hotel in Prague. We stay there every couple of weeks. I had booked non-refundable which was obviously my mistake. My husband gave me the wrong date so I needed to change to the following day. In the place where we usually stay, changing to the next day would not have been a problem. We werent asking for a refund and there were rooms available for the following day so this could have been a quick fix. The response from customer services was flat out "no". We had chosen this hotel for a change - to try somewhere different. They wont be getting our regular business now and I dont recommend them purely because I found their customer services attitude unhelpful. I find that its often the staff who make a place worth revisiting and its a shame that I dont feel that this hotel is customer focused.
Shelley
Shelley, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
