Everything was spotless, in the room and in the public areas. The front desk people were so helpful, especially Mr. Matsunobu. He suggested local yakitori restaurants, helped us book a high-end sushi bar, and even gave us free tickets to the neighbourhood bathhouse. When we asked for late checkout, the hotel was kind enough to let us stay past the deadline without extra charge. Every day there was a surprise treat in the minibar - a local sweet, sometimes decorated with gold leaf, a Kanazawa speciality.