2/10 - Insatisfatório
30 de jul. de 2025
Beware awful checkin process
Disappointing Stay Due to Poor Communication and Inadequate Standards
I received an email inviting me to complete a pre-check-in process, which is fairly standard nowadays. However, at no point was it made clear that failing to complete this step would prevent me from accessing the property entirely. I would have expected a follow-up reminder or clearer instructions if this were the case.
Upon arrival, I discovered there was no reception desk. A passerby informed me that I should have received a phone number after completing the pre-check-in. I had to fill in the form on the spot and make several calls before I could gain entry. I was placed on hold, promised a call back that never came, and had to follow up multiple times. The entire process took 90 minutes and significantly impacted my stay.
The allocated parking space was a considerable distance from the flat, and it was already occupied when I arrived. Once inside the apartment, I found it uncomfortably hot, even with all the windows open and the fan running.
Cleanliness also fell short. There was visible fluff on the floors, a beer bottle cap on the bedroom carpet, and the en-suite had not been restocked with toilet paper or shower gel.
Overall, this was a frustrating and disappointing experience. If the property is listed as a hotel or apart-hotel on booking platforms, it needs to reflect hotel-level standards. If I had been from overseas I would not have been able to call the number.
John
John, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
