Property is nice, location is great as well. Walking distance to the silos, Dr Pepper museum, and great restaurants. Decor is very eclectic and enjoyed the tub inside the room.
However:
1. After a 6 hr drive, we arrived at 3pm to be told our room wasn’t ready. Which usually isn’t a big deal but it was awkward not to have an apologetic front desk. No sorry, no here is a complimentary anything.. (not that I was looking for anything free) just was told that I had to wait. Waited 45 min afterwards to get the room.
2. Again front desk, just handed the keys and said nothing else. No explanation of the way to our room or where to park. I had to ask, and if you go, you understand that it’s not as easy to get to rooms if you don’t know where to go.
3. I thought it nice that they provide ear plugs in the rooms. After one night there, I saw why. There’s a train that passes by during the night right beside the building. So yea, you definitely hear it. I don’t think much can be done about it but just be aware.
Final input: for $230 a night, I think the service failed this time.
