Our stay began with an unexpected inconvenience. When we arrived to check in on the 23rd, our host informed us that the unit we originally booked was unavailable due to an issue, so we were moved to a different unit in Vinhomes Landmark 1 with a similar layout.
Unfortunately, the replacement unit showed its age. The TV was broken, the microwave didn’t work, the master bedroom had a noticeable smoke odor, and two of the living room chairs broke simply from sitting on them. The good news is that our host was extremely responsive and did their best to address these issues as quickly as possible, which we truly appreciated.
The biggest disappointment, however, was our experience with the downstairs neighbors. On our first night, two security guards came to our unit at 10:15 p.m. because the neighbors complained about noise. We were simply a family staying together, and our 4-year-old had accidentally fallen and hit his head against the door, which apparently prompted the complaint.
Wanting to be respectful, we were extra careful the following evening. We quietly had dinner together as a family of six, yet by 9:00 p.m. we received another noise complaint from the same neighbors. At that point, our stay became stressful rather than enjoyable. We had paid for a family vacation, but we constantly felt like we had to tiptoe around the apartment, making us uncomfortable even walking through the unit.
Overall, while the host was kind, responsive, and did everything they could to hel