6/10 - Bom
28 de jul. de 2025
Needs some work
I'd been to the thermal springs many times and was looking forward to a one-night staycation. Upon checking in, I found that my keycard and wristband didn't work. I had to go to the front desk, where they said they'd fixed them. Up to the 4th floor; still didn't work. I called for help and was helped promptly. This wasn't a huge deal to me, but they said this was a common problem, so that should probably be solved.
The room itself was very nice and clean, though I found the bed/pillows exceptionally firm and the sheets a bit scratchy. Everything still felt high-quality, though.
The real issue with this hotel is the food, or lack thereof. I didn't realize Terra Mae was closed on Sundays, which is their ONLY restaurant right now. As in, if Terra Mae isn't open, you will not be getting fed (besides grab and go options in the coffee shop). No room service, nothing, which I found shocking for the price tag.
Furthermore, the steam room was broken. Not a huge deal again, but these things add up. I left feeling all right about the experience but somewhat disappointed. $400 a night is a huge price tag without perks like room service, and even the thermal springs costs paying guests. I think Casada could use some temporary fixes until the food situation is figured out, which it sounds like they're working on. Maybe waived thermal springs fees for all paying guests or a gift card to the restaurant. Something to justify the cost of basically just a room.
Isabelle
Isabelle, viagem de 1 diária
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