2/10
This experience was absolutely disgusting. It started off with a severe struggle to find the hotel in general, the location shown in the website was completely wrong and instructions were extremely unclear. Keep in mind, I am a gold member with Hotels.com. After the struggle to find the building itself due to the extremely unclear instructions, we found the building and headed up towards the room. To start off all elavators had very disgusting and dirty smells, the rooms were very dirty and low quality. To start off the bath tab was all stained, the covers smelled extremely bad, cigirates were left next to the window uncleaned, the couch was snapped in half from the bottom making it very uncomfortable to use, we opened the window once and it a struggle to close it, the ground itself was very dirty, and everything was just extremely unorganized. We wash the towels and the bed cover in order to use since was very smelly , even the pillows ,( can’t explain what I faced there )
My big question is how hotels.com doesn’t make an inspection to the properties he provides on his sites especially when it is AirBnb ,
Please note that even property name as exiting on your site doesn’t exist in real ( building name was Ice 1 after I asked million people to catch it .
What ever I said it will not explain what I faced in these 2 days but in the end I’m very disappointed from hotels.com more that the property owner since I’m dealing and trusting hotels.com not the property owner .
CLAUDE
Viagem em família de 2 diárias