6/10 - Bom
3 de ago. de 2025
Terrible Service!
The hotel is located in a residential area about a 15-minute walk from Masjid An-Nabawi. While some reviews mentioned the neighbourhood being dirty, I personally didn’t find it a major issue. It felt just as safe as other areas of Madinah. Quba Road is only a few minutes away, and there's a nice shopping area nearby where you can find reasonably priced items—just be sure to negotiate, or you may overpay.
The hotel itself is clean. However, the biggest disappointment was the customer service. The manager was unfriendly and gave the impression that guests were an inconvenience. There was no effort to check on our comfort or needs during the stay.
We booked a room for four people for six nights, but only received:
2 tea bags
2 sachets of coffee
2 towels
1 toilet roll
A few bottles of water
There was no cleaning service or change of bed linens during our entire stay. Unfortunately, based on the poor service and lack of basic hospitality, I would not recommend this hotel.
Viajante verificado
Viagem em família de 6 diárias
Avaliação de hóspede verificada da Hoteis.com
