4/10 - RazoĂĄvel
23 de jul. de 2025
Locked Out Room at Check-in, Loud Morning Calls
I had an awful check-in experience at the hotel. When I got there in the evening no one was at the front desk and the access code to my room they supplied in the email did not open the door. I tried calling the number that no one answered and messaging them on the app but no one replied and I had no way of getting in touch with them. So I was stuck out of my room for 1-2 hours frantically looking for other hotels to stay at until someone finally showed up seconds before purchasing a last-minute room in town with no other options. It was incredibly frustrating and my plans for the night and meeting up with any groups or events were ruined. They were not able to offer me any discount on my room and I felt there should have been compensation. A discount of future days or another day wouldâve made no difference since I had to leave town. Alsooo avoid staying on the first floor. I was woken up at 7 AM Monday morning to the front desk making loud phone calls on speakerphone for some reason and earplugs didnât make a difference it was so loud. I could hear their whole conversation when I just wanted a little more sleep. They couldâve waited till a little longer and then later in the day to do that when the guests were up. The room itself was decently nice besides all this.
Erik
Erik, viagem de 3 diĂĄrias
Avaliação de hóspede verificada da Hoteis.com
