Where to start, the elevator was out of order (I had an autistic adult with us) and no rooms where available on the first floor. We had quite a lot of equipment that needed to be brought to the room, plus luggage for 4 adults. Park on the back and the back door was non operational, had to be open from the inside. So as our reservation, after filling all the pre-check in with card info, car info and drivers license info to expedite the check in, had to do it all over again. Everyone checking in was upset. Then to the room, we asked for room for 5 adults, I assumed 2 beds and a sleeper, well no, one bed and a sleeper. Then the manager on staff explained to me how a king size bed accommodates 3 and the couch 2 people. Where is this all right? So I have to share my bed with my wife and another adult? Who does that? well I assume not a lot here in USA. The refused to accommodate, offer to provide another portable bed, which they could not find and that was the end. Had to travel 25 miles east to get another hotel. It was horrible and I will refrain from staying there. By the way, not at anytime I was offer, credit, another room or refund. I will see if Hotels.com make it right since it was not my fault.