Lots to like yet room for improvement.
The employees in the building were great - very friendly and helpful when they could be, though none spoke English, so we struggled via Google translate a few times.
The communication from property was problematic - asked for extra towels and never got them, got key code for room after I had arrived. No one-page summary of things like "how to get trash out" or "how to get towels"
Room was spacious and bed comfortable. The single couch in front of TV was a pull out bed and extemely uncomfortable leaving no good sit and chat space other than kitchen table.
Rooftop spa was erratic - some days heat worked, others it did not. Some jets stopped working while we were there. Yet when things did work, it was lovely.
Most rooms have door against indoor atrium which lights up when people walk through it and echoes everything so late night revelers kept waking us up Saturday night from 11pm - 5am. And the street outside is extemely loud on Saturday night and less so on Friday night and not noticeable on others. They do provide earplugs for a reason.
The location is GREAT - surrounded by cheap dining options, amazing dining options, wine bars, groceries & atm nearby in La Condesa neighborhood. Again, a quick guide in a Welcome note would've helped locate grocery options quicker, but we found most everything fairly quickly.
Appreciated laundry in basement, but no place to sit while waiting, so byo chair. Parking plentiful.
