2/10
They verbally agreed to give us another night on the phone(in our room) then, without contacting us, gave our room away and threw our stuff in a corner. The manager said that he was going to help us get a discounted rate at another hotel and then didn’t. He never called me back or offered any compensation. Complete BS. Sadly, the staff liked us as we had great interactions with all of them. They were just as upset. One cried. Another offered us a room in their home. It was truly sad and upsetting for everyone because of their manager, who wasn’t even there on arguably their busiest weekend of the year. Thumbs down and I should get a refund. Especially after waiting 2 hours at the bar for the manager to show up. Pathetic.

Jamshid
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