My stay at this hotel was the worst stay I have ever had to endure. The room was freezing cold, no heating. I had people trying to come in my room every single night, rattling the handles. Some of which I believe were customers trying to figure out which room they were in. I spoke to a man on my last night here who said the woman on the phone asked him to “try room 2” which was infact my room, I was staying in. People have to call a number and use a key to get in, to then walk themselves to their room where they find a key. Staff are quiet if in the building which they hardly were. However circling back to my door, my last night I had called my mum who got a three hour bus journey to Norwich, to come and stay with me because I felt unsafe (I’m a 19 year old YF), she witnessed someone rattling the handle and trying to get in, only this person stayed standing outside the door for a really long while. She heard no talking. This while stay was dodgy, unwelcoming, scary and overall, not recommended for anyone.