My recent stay at the Homewood Suites was a bit of a rollercoaster. While there were some bright spots, several service gaps and hidden policies made for a frustrating experience.
The Room & Amenities
The room itself was nice and featured a very convenient kitchenette with a full-sized refrigerator, which is always a plus for longer stays. However, the preparation was lacking. The suite wasn’t fully stocked; we were missing basic items like washcloths and extra bedding for the pull-out couch.
Dining Experience
The complimentary breakfast was disappointing. Despite being kept in warmers, the food was cold, and the selection was very limited. Most concerningly, the cleanliness of the dishes was not up to standard—many plates and utensils still had visible food residue on them.
Hidden Fees & Outdated Information
Be aware that the information on Hotels.com is outdated. The site lists parking at $20, but it is actually $25 per night. This was an unexpected expense I only discovered upon arrival.
The "No Balloons" Policy
The most frustrating part of the stay was a strict "no balloons" policy that is not mentioned on the hotel website or third-party booking sites. I brought balloons for a special occasion, only to be told they weren't permitted on the premises.
• I was only shown the policy document after checking in.
• Because the balloons were non-refundable, this resulted in a total loss of money.
• Management offered no compensation or flexibility for this lack of transparency.