when we arrive at the resort, there was no one, at the front desk to check us in. the place was locked, after 30 minutes of wondering around the resort, the housekeeping staff and security guard, let us into the room, and then we had to go back to the front desk later that evening to check in. the rooms were very clean, and staff were great. The restaurant, pool and Bar, not so great. the pool had a stage going across from a previous party from a couple of days ago. and had not been cleaned, we were there for 3 days and on the last battle stage was removed. the restaurant advertised jerk chicken poutine, but not available, you could order poutine and jerk chicken but the combo order wasn't available. the entertainment was good, but again, we book a place with a pool, whi h was not accessible while we were there. The Bar was loud, but manageable, other guests, said Sundays are really loud. can not confirm. overall very clean and good staff, but no one at front desk, and the restaurant and pool issues, are making us look else where.