2/10 - InsatisfatĆ³rio
4 de ago. de 2025
Rum Runners? Run away from this resort
From the parties every Sunday going on until ā3am or 4amā in the morning, to the so-called chef who wasnāt set up for breakfast, nor had on uniform, this place is a complete shamble of a hotel. A resort? Think again. We were told about an event going on until the morning at check-on on a Sunday evening, which we couldnāt do anything about. The music is so loud you donāt have to be physically present to hear it.
Better still, they didnāt bother to clean up the next morning, nor was any breakfast area set up. The chef didnāt even have any of the basics e.g milk on this occassion to make us coffee. Cigarette butts and bottle lids from the night before were in and around the pool, which was also dirty. Going back to our room, the shower handle and tap were both broken. The front door to the room malfunctioned once we had left the room and tried to go back in. The toilet didnāt flush and all under an umbrella of a so-called Resort. We complained to the front desk receptionist at the time and said we would be checking out and asked about a refund. They said we āshouldā get a refund. After multiple attempts, the resort would not provide a refund for the booking via Hotels.com. Rum Runners Resort said we had provided a 10/10 review on their website and had stayed 6 nights. We actually did not leave any review, but rather a complaint. Seems a fraudulent attempt to cover their backs from any dispute. 2 weeks later we have a refund via Hotels - still no response from Rum Runners.
Viajante verificado
Viagem em famĆlia de 6 diĆ”rias
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com
