2/10 - Insatisfatório
15 de set. de 2025
HORRIBLE!!! NO HOT WATER AND NO REFUND
NO HOT WATER and NO FULL REFUND!
My husband and I are locals and came for an anniversary weekend overnight in a jacuzzi tub room. After spending a day at the beach we tried to shower and had no hot (or even warm) water. Called the help number and were told to run the water for 10 minutes. It still was not warm. After talking with them for about 30 minutes they said they would send someone to fix it. We left for dinner (sweaty and sandy from the beach) and came back and still no hot water. On the phone with the help desk again and they said someone was on site fixing it and to run the water again for 10 minutes. The water was still running when a person stopped by 15 minutes later, touched the cold water and said nothing could be done until morning. We said we were leaving and wanted a refund, she said she did not have the authority to do that and would have to talk to someone in the morning. We left the crappy hotel and went home. WE were only there 5 hours.
Texted the resort help desk the next day about the refund and they offered 15%. After going back and forth through texts for over an hour they finally gave us 50% back. Keep in mind we were only there for 5 hours and could not shower or use the jacuzzi tub because they had no hot water. THERE IS NO MANAGEMENT OR RECEPTION ON SITE!!
I WOULD NOT RECOMMEND THIS PLACE TO MY WORST ENEMY.
Kristen
Kristen, viagem de 1 diƔria
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