My stay at the Residence Inn by Marriott Springfield Old Keene Mill was overall average. The location is convenient, especially for getting around Springfield and nearby areas, and the hotel itself has a modern look from the outside.
The room was spacious, which I appreciated, but it could have been in better condition. Some areas showed signs of wear, and the cleanliness was decent but not as thorough as I’ve experienced at other Residence Inn locations. A bit more attention to detail would have made a noticeable difference.
The staff interactions were okay—professional, but not particularly warm or engaging. Service wasn’t bad, just somewhat neutral. Amenities met basic expectations, though nothing stood out as exceptional.
Overall, it’s a functional place to stay for a short visit, but with some improvements to room upkeep, cleanliness, and customer service, this property could deliver a much better experience consistent with the Marriott brand.