2/10 - Insatisfatório
3 de ago. de 2025
I booked a king bed and was given two twin beds without notice. I arrived completely exhausted (08/01/25) at 11:25 PM after a long road trip, only to be met with one of the worst check-in experiences I've ever had. The front desk staff, Kaiden, was shockingly unprofessional-wearing AirPods, no smile, no eye contact, and I had to repeat every question twice just to get a halfhearted response. I called for help with the AC, and when I figured it out and called back to let him know so he doesn't have to come up to my room, he answered the phone sounding completely irritated and bothered. I'm too tired to deal with switching rooms right now, but this is absolutely unacceptable experience.


Quynh
Quynh, viagem de 1 diária
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