Julie, your front desk person was fantastic, helpful, patient, kind and I could go on. She was a lifesaver. The day before our stay (6 of us- in 6 different rooms), I learned our reservations (made through a third party) had been cancelled. I did not cancel them and the still showed as reserved and paid for on the third parties website. I contacted this hotel directly and right from the start, Julie was such a great help. She researched and found that the hotel had not received the reservation made and paid for in November of 2025. She immediately booked the remaining 4 rooms at the hotel and helped me find a nearby hotel to book the remaining 2 rooms. We were there for a Disaster Relief Training and without her help and assistance, our instructors and event staff may not have had a place to stay! Julie went above and beyond and we are thankful for her!