Unfortunately, my stay did not meet my expectations. I booked a room through Hotels.com, and based on the description and photos, I was led to believe it would include a balcony. However, upon arrival, I was given a room without one. Neither Hotels.com nor the property, Natiivo, was willing to take responsibility or resolve the issue. Natiivo claimed they couldn’t do anything since their rooms are booked through third-party platforms, even after I showed them screenshots of the listing. The lack of customer service and unwillingness to address the problem from both parties was incredibly disappointing—I felt like neither Hotels.com nor Natiivo cared or wanted to take accountability.
The room itself was just okay. The bedding could have been better, though the cleanliness was decent. However, the windows weren’t soundproof, so I could constantly hear traffic from the expressway, which was disruptive and not something I’m accustomed to. Without a balcony, I felt claustrophobic, especially since that was a key expectation for my stay. Overall, the experience was frustrating, and due to this inconvenience, I won’t be rebooking here.
