We stayed at the Bel Air/Krystal Grand in San JosĆ© del Cabo for three nights in late April/early May. Itās a family-friendly, budget-conscious resort with nice pools and kid areas, and thankfully not a party sceneāquiet and relaxed. Beach access was great, and most of the staff were friendly and welcoming.
The buffet was decent, rotating between Mexican and Italian themes, though options for picky eaters (like our 9-year-old) were limited. Room service nuggets were $15 with tip. Outside of the buffet, dining was underwhelmingāthe grill restaurant served a thin āNew York steakā with five fries, two wings, and tiny ribeye skewers. We laughed and went back to the buffet.
We initially checked into the Bel Air side, but both pullout sofas were broken and one bathroom latch didnāt work. Front desk staff there (notably Tania) was unhelpful and dismissive. We were eventually moved to the Krystal Grand side, which was more spacious but oddly laid outāwe had to move furniture to use beds and dodge a low-hanging chandelier.
Overall, we had a decent stay and enjoyed the beach and pool. The resort isnāt luxurious, but itās fine if youāre after a mellow family trip. That said, hospitality on the Bel Air side could use improvement, and next time Iād check more reviews beyond just Expedia.