My friend and I weren’t able to access our room; there isn’t anyone on-site, and doors are operated by code. We got in the front with no problem, but our room door code didn’t work. We called and were told to try a physical key from an unlocked lock box, and we did try, but after many attempts we couldn’t do it. On the phone they just kept saying “turn the key harder.” Finally they said they would send someone to try the door, but by then we weren’t comfortable because we couldn’t trust we would be able to ever enter, and we didn’t feel safe with the idea of struggling with this at night. We were on vacation and there was nowhere to securely leave our bags, so we left. A man arrived 50 minutes later, and they offered no refund since he was able to get the door open. Maybe the room itself was fine, but I would recommend staying somewhere else with staff on site who can be helpful — or with doors that work.