After retrieving my baggage at SLC airport I called the hotel to arrange shuttle transport. The phone menu led me to dead end messages that offered zero help. So, I tried reaching the hotel operator, but this took multiple tries until someone picked up. When I finally got to the hotel, the receptionist notified me the classification of room I ordered was not available. But (strongly) hinted that if I join the Hyatt loyalty club she could upgrade me at no cost to a room that was available. The whole scene appeared to be a ruse to get me to sign up for the loyalty club. Fine. I did as she told, just to get a room. In the end, the room she assigned me was clean and spacious, but nothing above ordinary.
The complimentary breakfast was a basic buffet, with disposable dishes and cutlery. Again, nothing special.
Overall, was an underwhelming experience, and even though they got me to join the loyalty club, I don’t expect to remain loyal to the brand.