6/10 - Bom
1 de mai. de 2025
BE AWARE OF DEPOSIT
BE AWARE OF THE DEPOSIT!!!
I was not aware after paying a fortune for the hotel stay that there was a 2000 php per day deposit required to pay upon arrival.
I can with limited cash and there was no sympathy or understandinf about not having the cash. I therefore put this on my credit card and now subjected to international fees and currency fees.
They assured me that this would be refunded upon check out back to my card. However its now been over 24hrs and the funds are still not back on my card, costing me a daily interest rate.
This spoilt the start of my holiday and even tho the place looks amazing, it was just the experience of this and the poor way this wa handled by the receptionist.
I then raised my conserns after leavinf about the funds still not being back on my card and now they are ignoring me and just keep telling me it will be refunded.
I wont be using Henann ever again as in the all the years of holidaying, ive never left such a deposit its like £200 per week extra you have to budget for, usualy resorts and hotels simply ask for a credit card to charge should they need too.
Poor customer aftercare.
Noel
Noel, viagem de 7 diárias
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