2/10 - InsatisfatĆ³rio
29 de mai. de 2025
Think Twice Before Booking This Hotel
We booked this hotel weeks in advance, knowing it was basic, but expected it to be fine for a one-night stay. Unfortunately, it was a disaster. We arrived at 11pm to find no reception and no keys. The listing promised a virtual check-in with lockbox details, but nothing was sent. The phone numbers provided didnāt connect or went to voicemail, and Hotels.com couldnāt reach them either.
Eventually, a man appeared from a room with no apology, repeatedly asking if we had "just booked." When I explained we booked weeks ago, he claimed we hadnāt paid. I had to show proof of payment before he acknowledged our booking. Still no apology ā just said, āmy son changed the system.ā When I said Iād complain, he told us to get out. I was understandably upset, but his lack of empathy made things worse.
The room itself was clean but dated, with bags of empty bottles and dirty plates left in a cupboard. To top it off, loud music was playing from a group outside the hotel at 11pm. Our room faced the street, and I had to ask them to turn it down ā thankfully, they were kind and did.
All in all, an extremely stressful experience. Avoid if you want even the most basic level of hospitality.
Janina
Janina, viagem de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com
