Worst hotel and service I’ve ever had
Check-in:
Basically gave me my room key and no discussion about meals, amenities or anything about the hotel. They had a sign for a welcome drink, did not receive that.
Hotel:
The hotel is in poor condition, dirty, the pool is rough, the odor is of cigarette smoke permanently imbedded in every corner.
Room:
My room looked similar to the photos online but just decrepit. My bed sheets were COVERED IN BLACK HAIRS and debris. It was absolutely disgusting. There was something every couple of inches. I don’t think they washed them and left them on there from the last guest. I asked for a new sheet so that I could sleep in the sheet like a sleeping bag and I wore long sleeved shirt and pants so none of my skin was touching anything. I slept on a towel for my head, hope that was clean.
I reserved their shuttle to the airport for 75,000 and they refused to let me go on it until they checked my room to see if they needed to charge me for anything. They sent housekeeping up there and I was shown a photo of a towel with a lipstick smudge on it. They said we have to charge you. i asked how much and they just made up an arbitrary amount of 50,000. Now the only reason I paid is because I didn’t have time to argue because I needed to get to the airport. But this is about principle, you don’t provide me with clean sheets but you expect me to pay for a dirty towel?
This place is petty, dirty, terrible customer service. DON’T RECOMMEND
