Arrived to the Sarasota room around 7pm after a long day of moving our son into his apartment. After lugging all of our things downstairs to the lower level, we entered the room only to realize it had not been cleaned from the previous guests. Trash in the trash can, towels on the floor, bed disheveled. I messaged the property, then called and left a message. After a few minutes, I called again and luckily someone picked up. While they did relocate us, there was no apology nor empathy of any kind from the gentleman on the phone, he simply muttered something about dates getting mixed up. If I was the manager or owner of this property, I would have been horrified and at the VERY LEAST offered an apology. The next morning, we went into the kitchen to check out the continental breakfast of bagels, coffee, juice, etc. as advertised on their website, but there was nothing there. When I messaged the property and asked, they answered (8 hours later) that it was only during legislative session and football season, then went and removed the false advertisement from their website.