Having read the lovers and haters reviews, here's a very honest one.
Ok, so we waited 10 minutes pressing the bell before someone came to reception to check us in. Then they wanted money because they had 2 bookings showing, one of which wasn't paid for, even though I only had one booking! I was then asked to prove payment was made by logging into my online banking and showing the transaction, which I done, very reluctantly, just to actuallyget checkedinat that point, so not a positive start!
Dorm area clean and as expected with sufficient storage space for belongings. Capsules 'compact', in-room safe unusable as the matress is tight against it.
Can get a blanket if needed for extra heat and fresh towels upon request was great.
Shower/WC areas very clean and with shower gel and shampoo provided.
Games area great for kids although I hated having to hand over my passport every single time.
Location amazing, 2 mins from Malagueta Beach and 5 mins walk from Muelle Uno Port where there's plenty of great eateries and is a pleasant place to spend the day/evening, lovely stalls and amusement arcade.
2 male reception staff very friendly and helpful, unfortunately I didn't have the same experience with the female staff member.
Don't make the mistake of thinking you're getting a 'queen room' and you'll have room to move. Do your homework, understand this place is a hostel and if that's not what you want, stay elsewhere.
asked to lig into