2/10 - Insatisfatório
18 de abr. de 2025
I don’t usually leave reviews, but I felt compelled to share my experience so that others can make a more informed decision. Unfortunately, this hotel fell far short of my expectations in nearly every way—from customer service and breakfast to unexpected fees. Nothing about the experience reflected the standards of a 4- or 5-star hotel.
First, the in-room phone didn’t work properly. When I tried to call the restaurant to order room service, the call wouldn’t go through. I contacted the front desk for assistance, and instead of helping, they told me they were too busy and that I should go down to the restaurant myself to place the order. What’s worse, during that same phone call, they told me I only had five minutes left before the restaurant stopped taking orders. Is this really the level of service expected at a hotel of this rating?
Also, please double-check your receipts. I was charged double for a room service order and only caught the mistake during checkout. It had to be manually corrected.
The bathroom sink drained extremely slowly, and I had to turn the water on lightly and wait for it to go down every time I used it. Housekeeping was also unreliable—there were multiple times I returned in the evening to find that my room hadn’t been cleaned at all, even though I had been out all day.
Viajante verificado
Viagem de 4 diárias
Avaliação de hóspede verificada da Hoteis.com
