I stayed here for two nights and gave it 3 stars mainly because of the virtual “Front Desk” & check-in and lack of onsite staff. While the idea of a contactless stay sounds convenient, it quickly became frustrating in practice. There was no one available to help with issues, housekeeping, or even basic questions.
At one point, the keypad door lock to our room malfunctioned and locked us out around 1 a.m. for around half an hour leaving us to sit in the hallway for any kind of assistance, The only help available was someone over the phone who said they would “reach out to management and hope they answered.” When I asked how long it might take to resolve, I was told there was no time frame. No one ever came to assist us. Eventually, we managed to get back in ourselves by jiggling the doorknob repeatedly while hearing the lock engage—which didn’t exactly inspire confidence in the room’s security.
The advertised rooftop lounge was also disappointing—just a few chairs on an empty rooftop with no atmosphere. Throughout our entire stay, we didn’t see a single staff member. Every access point (the front door, garage, elevator) required codes, which made the whole experience feel impersonal and off-putting.
It’s unfortunate, because the room itself was great—spacious, clean, and comfortable. With an actual onsite staff presence and better customer support, this could have been a much better stay.