This was my second stay at this hotel, and it certainly won’t be my last. For me, hospitality is all about customer service, and the staff here truly sets the standard. Every team member was friendly, attentive, and always available to help with anything we needed—from recommending the best restaurants in town to arranging spa at times that suited our schedule.
At check-in, we were kindly offered a room upgrade because we had more luggage than would comfortably fit in a standard room. The upgraded room was absolutely beautiful—spacious, elegant, and luxurious. It genuinely felt like staying in a palace.
The breakfast experience was exceptional. The selection was incredible, with everything you could possibly want for breakfast, all prepared with outstanding quality and freshness. A special thank you to Sergia, who was incredibly kind and made our morning memorable with her warm service and attention to detail.
One of my favorite features of the hotel is the spa. Having the space reserved privately for your use makes it feel truly special. Walking into the grotto-style area with the pool and sauna was exactly what we needed after a long flight. It was the perfect way to relax, unwind, and fully transition into vacation mode.
Thank you to the entire team for providing such a wonderful experience. Your dedication to making guests feel welcome and cared for is truly appreciated. I’m already looking forward to my next stay!