6/10 - Bom
14 de dez. de 2025
The elevator had some issues and didn't always work, which is a problem because my mom uses a walker and can't do stairs. The fire alarm went off; it was related to issues with the water system, not an actual fire; however, this was not well communicated to customers. We needed to do an emergency load of laundry, but the front desk was out of detergent. We acquired detergent externally, then when we asked the front desk to exchange bills for quarters so we could dry our laundry, we were informed that they were out of quarters. Eventually, the desk attendant checked the till for the gift shop and was able to exchange us bills for the 8 quarters we needed. Also, they kept trying to clean our room at 9:00 a.m., which was not a convenient time because we were still in there. We don't usually have issues with this hotel; we've stayed here many times before, but on this visit, there seemed to be something every day.
Kara
Kara, viagem de 3 diárias
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