First, the check-in process was extremely problematic. There was only one staff member on duty and he appeared to be severely impaired. I strongly suspect he was under the influence of drugs because he could not stay focused, kept forgetting what he had just asked me, could not locate my reservation, and repeatedly asked the same questions. It took an unusually long time for him to complete basic steps and the first room key he issued did not work.
Second, there was a major safety breach. Another guest was given a working key to my room and entered while I was inside. This happened because the same employee assigned her my room by mistake. This was extremely upsetting, especially because I was traveling with children. If I had not been in the room, my belongings could have been taken or someone could have been put in danger.
Third, the room itself had condition issues. It had a strong odor, the bathroom had visible mold, and there was no exhaust fan which made the smell and humidity worse.