Embassy Suites Houston - Energy Corridor

Had pay extra to check in early never had too. Had pay extra for a tub and was a handicap cap room?! Frig not cooling sink broke?!! I’m a regular never had bad services of stays!!!

Overall great. Found broken glass on the room floor. A couple of the lamps didn’t work and the light in the coffee bar area didn’t work.

Our stay was short but very comfortable. The room was very spacious and clean. The front desk staff were very professional and accommodating. The pamphlet in our room indicated check out was at 12 but when I called the front desk to confirm, they indicated check out was at 11 however due to the discrepancy in the pamphlet they allowed us a 12 PM check out which was very much needed. My only issue was my cell phone service was non existent most of the time. I kept having to reboot my phone. I would definitely recommend my friends/family stay here and we would definitely return.

Excellent

It was suppose to be a stay to celebrate my daughters sweet 16 with some friends and I tried to get rooms together which they were suppose to be but ended up on different floors. The room they were in was nice, the room we were given smelled of smoke in door way and a very strong smoke(not cigarette smell) in the other so had to go change rooms. The new room was suppose to be a suite with couch but that was missing so had to ask for that to be put in and then lamps did jot work. At that point everyone was hungry and wanted to swim so didn’t bother with that anymore. The breakfast is made to order downstairs and really good.