Nothing went well, You need to remove this hotel from you listing its terrible, stayed in better hostels. It NOT good for your business or guests.
The pictures for the hotel are nothing like the hotel inside or out, its being used as emergency . If we hadn't arrived so late and already paid would have gone to the Hilton or Toby. or if I had a way of contacting you I would have asked for an alternative.
The rooms are nothing like the pictures; the facilities are not as listed, Bathroom and decor are terrible. We got upgraded to room 110 a 4 poster bed with pillows so thin you could do without, with no drapes or curtain, just blinds that don't blackout.
Service is none existant, breakfast waited over 10 minutes before I could find anyone in the kitchen, reception not manned. Breakfast deep fried even the bacon, egg swimming in oil, toast cold.
This use to be a brilliant hotel, like the pictures, thought it might be a little tired but what a SHOCK.
Plus Point - the heating in the room worked.
There is so much wrong with this place that it need a total revamp and re-decor.
Bathroom is a health hazard and looked dirty, mould, broken towel rail, no bath towels, no shampoo, no hairdryer, bath robes, no radio etc.
If fact they should be sued under the Trade descriptions act and mis-selling of goods act.
Thats as well as breaking health & safety rules like propping an automatic fire door open with a fire extinguisher.
Please contact me to discuss, very disappointed