Unfortunately, on this occasion it went very badly for me, they have some receptionists who are not friendly and do not help when you need it, nor do they speak Spanish although it seems to me that they do, but they did not want to, At 2:00 am in the morning the emergency alarm was activated in all the rooms but nobody gave an explanation what happened! Good thing it was not serious! 😓 The cleaning was terrible, we had to ask for it to be done. I hope they make a change because the hotel is very nice, comfortable and is located in a good place but I would analyze it if I stay again on other future trips, sorry.