The problems began with an excessively long check-in process. After finally getting our room keys, they repeatedly stopped working. During a two-day stay, we had to have the keys reactivated three times, and maintenance had to come to our door to fix the lock so that the new keys would work.
When we first entered the room, we noticed that the bottom of the shower had not been cleaned. There was black hair around the drain and on the floor of the shower. I went to the front desk to report this, and they notified the cleaning staff. However, all the staff member initially did was spray Lysol. It was only after I specifically pointed out the hair on the shower floor that she wiped it up with a towel, but she did not use any disinfectant or cleaner in the shower. Because of this, I ended up spending $35 on cleaning supplies to properly clean the bathroom, bathtub, and surfaces in the room myself.
When I messaged the front desk again about my concerns, I received no response.
Additionally, when checking the beds, we found that one of them had a blanket with faint yellow stains. I took a photo and showed it to the front desk, but I was told they could not see the stains, although they did agree to send extra bedding to the room.
We also hung the “Do Not Disturb” sign on our door because we did not want housekeeping or anyone else to enter the room. Despite this housekeeping still knocked and CAME IN the room.