1. Extremely rude staff at the entrance:
Due to my schedule, I arrived at the hostel after 7 PM. The guard at the entrance was extremely rude. From the moment I rang the doorbell to enter, he seemed irritated. He couldn’t find my reservation and started questioning me in a confrontational manner, almost telling me to leave. I had to show my reservation confirmation from Hotels.com and argue for quite some time before he finally contacted another staff member and proceeded with the check-in. Even then, there was no apology. I understand this is a budget hostel, but I don’t think customers should be treated this way.
Later that evening, when I returned after dinner, the key card attached to my key didn’t work, so I had to ring the doorbell again. The same guard showed clear annoyance toward me once more. I honestly don’t know what I did wrong, or if he simply felt comfortable treating me this way because I’m Asian, but the whole experience was extremely unpleasant.
2. Dirty bedding with a large yellow stain:
After returning from dinner and getting into bed, I noticed a large yellow stain on the sheet. It was quite disgusting. I immediately contacted the hostel through their contact number, but I never received a response until the next morning. The only compensation offered was a one-hour late check-out. I had to sleep while trying to avoid the stained area, which made the night very uncomfortable and affected my plans the next day.