DoubleTree by Hilton El Paso Downtown

Love staying here!!!

The hotel was very nice but not enough was explained by the front desk on how the elevators worked or the parking garage so it seemed like an adventure just trying to get to the room

Strangely small amount of hot water at noon, when most rooms were probably empty. I requested a fridge at check in but it never arrived. Did finally make a second request and the staff member who delivered it was wonderful and ended up moving some heavy furniture to make it fit.

The price you pay for the Hotel is not worth it. The room service was terrible are room was not cleaned, we ate at the restaurant and the food was terrible even after we asked for the meat to be cooked a certain way the food came out burned and it took a long time to be prepared. On our last day staying there the hot water ran out in the morning while showering. I would not recommend this hotel to anyone not to mentioned i was under the impression that Hiltons where top of the line but thats not the case here. When contacting the front counter to speak to management they could not have anyone resolve this issues.

We had a great experience. The staff was very helpful and the rooms were very clean.