We had a truly pleasant experience at this hotel. The staff were exceptionalâalways kind, considerate, and attentive to our comfort. What impressed us most was how they remembered the small details of our preferences, especially at breakfast.
Speaking of breakfast, it was excellent. The variety and quality of food were top-notch, and the spread included something for everyone. The fact that they even provided toys for toddlers was a thoughtful touchâalthough, at times, it could be a bit distracting for kids.
We stayed in the family room, which was huge, cozy, and very comfortable. The only minor issue was the pillowsâthey werenât ideal, and while replacements were available, we didnât request them.
One notable drawback was the lack of a smart or customizable TV. We were limited to a few German channels, and with kids in the room, not being able to stream content like Netflix made things a little trickier.
On the plus side, the espresso machine in the room, with its selection of premium blends, made for a perfect morning coffee moment without having to head down for breakfast.
The hotel also offered a 20% discount on entry to the Hagenbeck Zoo, which was a lovely surprise we only learned about during our stay.
Location-wise, itâs just steps away from the train station, making it super convenient, even if it is slightly removed from the city centre. It felt peaceful, cozy, and just right for the family trip.