4/10 - Razoável
6 de nov. de 2025
The location of the hotel is absolutely wonderful. We were in town for my husbands 50th birthday and from this hotel My entire party of 8 were able to walk to everywhere easily. My room was what the front desk referred to as a "presidential suite". Not so presidential to me. The room was much smaller then expected which wasn't the biggest deal since we obviously didn't go to nashville to sit in our room BUT we paid for a nice balcony room so our group could chill during the day and decide what we were going to do at night. The balcony had an overhang umbrella that was broken. We called the front desk several times over the first few days and were told they would send someone up to fix it or replace it but nobody ever showed. Finally, 3 days into our stay someone came to the room, looked at the umbrella and laughed saying "I told them a few times to replace it". Then actually said to us "you don't want me to try to replace it now, do you?"
The umbrella was never replaced or fixed during our stay. Inside the room there were 4 different outlets not working making it really difficult to charge phones and electronics at night.
It was just a lot of problems for the price. I've always loved Hilton tapestry hotels but this stay will make me rethink using them in the future.
Rachael
Rachael, viagem com amigos de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
