My partner and I stayed at the Princess Adult Resort hoping for a relaxing and private getaway. Unfortunately, our trip was marred from the very first morning by an experience that left me feeling exposed, humiliated, and completely disregarded.
At 8:30 AM, without any knock or warning, a staff member walked directly into our suite while my partner and I were completely naked. There was no mistake about what they saw. As a religious woman who holds modesty as a core value, I was deeply shaken and mortified. That moment of invasion, that complete disregard for our privacy, still lingers with me.
The next day, we met with the assistant manager who acknowledged the mistake and showed us surveillance footage to explain it was due to an internal error — apparently, the maid had been told the room was vacant. In response, we were offered a private cabana at the pool for a couple of hours. While I appreciate the effort, this gesture felt completely insufficient. There are pools all over the resort. A private cabana did not erase the deep violation we experienced, nor did it make us feel safer or more respected.
I asked to speak with the assistant manager again. She promised to call me on WhatsApp, but I never heard from her despite following up daily with Guest Services. I left my number multiple times and received no further communication — not during our stay, and not after.
This ruined our trip. I felt violated, dismissed, and disrespected. Privacy should be expected at any stay.