My 1-star rating for "service" has nothing to do with expected customer service in general, it as to do with the archaic accounting system that the hotel shares with Expedia/Hotels.com. When I travel for business, I am required to produce a hotel receipt to submit for reimbursement. As I checked out, I was shocked to hear that Holiday Inn cannot print me a standard receipt because I booked through Hotels.com. After calling Hotels.com, they said they can only send me a receipt that I paid for a room, but could not produce a standard receipt that shows that I stayed at this particular hotel, on the specific date and that the payment was made at the hotel. Holiday Inn, after calling them again, said they can send me a receipt that shows I stayed there, but it couldn't indicate that I paid the room rate, it just showed a balance of "0". In this day and age, I can't obtain a standard hotel receipt on hotel letterhead that says I stayed there and paid the room rate? This is unacceptable. Other than this issue, my stay was good, as well as the room rate. Lastly, this review is as much a reflection for Hotels.com as it is for Holiday Inn.