2/10 - Insatisfatório
10 de abr. de 2025
The only reason I booked this property was to take my daughter to the pool, I confirmed when I was checking in that the pool was open and did not close until midnight. Around 7 when we went down to use the pool it was closed for maintenance. I was given a receipt that read my stay was going to be $0 after speaking with the desk agent. I never received a refund, my card was charged and Travelocity did nothing to give my funds back to me even after not being charged by the property. Travelocity received my payment and even though the stay was not charged they did not refund my money back. The property has avoided dealing with Travelocitys attempts to “approve” the refund, even though the approval should just be the fact that Travelocity was not charged. Terrible service all around other than the desk agent who tried to give me a refund.
Quetasia
Quetasia, viagem em família de 1 diária
Avaliação de hóspede verificada da Travelocity
