Pros
Friendly staff: the two ladies working in the morning shifts were welcoming, attentive, and helped improve the atmosphere. And after raising concerns, one of them offered complimentary breakfast on the second night.
Quiet environment: the room provided a peaceful night’s rest once settled.
Basic amenities available: the room was equipped with essentials (bed, towels, bathroom facilities).
Cons
No staff present at reception upon arrival, leaving guests unsupported.
Poor communication before arrival: no prior notice that check‑in was only via machine and card, despite request to pay in cash.
Unpleasant arrival experience: forced to wait outside in the rain after an exhausting trip.
Payment difficulties: inability to pay in cash caused unnecessary stress and delay.
Some Cleanliness issues in the room: some hair found on sheets and pillow, towels not perfectly clean.
Overall Impression
The stay began with significant frustration due to lack of staff presence, poor communication, and cleanliness concerns. However, the hotel did make an effort to address the complaint by offering breakfast, and the morning staff’s friendliness helped restore some comfort. Improvements in reception service, guest communication, and housekeeping standards remain necessary, but the positive gestures show that the hotel is willing to listen and respond.