Our experience at this property was unfortunately far below expectations, and I’ll be seeking reimbursement due to multiple issues throughout our stay.
By Day 2, we had no Wi-Fi, no lighting on the stairway, and the elevators were completely out of order, creating major health and safety concerns.
I booked the Penthouse Suite specifically for the jacuzzi, yet the boiler system failed — only two minutes of hot water followed by ten minutes of cold. Completely unacceptable for a premium room.
The keycard system constantly malfunctioned — sometimes it worked, other times it wouldn’t register at all.
The breakfast was always served cold, and the restaurant dinner was inedible. We ordered chicken which was undercooked and unsafe to eat. When I raised this with the waitress, she insisted it was “cooked that way” and refused to even check it herself, as well as denying a refund.
This stay was extremely disappointing and not reflective of the standard the hotel advertises. I hope management takes these concerns seriously and provides an appropriate resolution.