2/10 - Insatisfatório
15 de jun. de 2025
With the abundance of short-term rentals in Florence customer service and maintenance should be a top priority. Unfortunately, our experience with this particular house was disappointing.
First, we faced difficulties in obtaining the keys. We initially received a message from Soroush, who was supposed to bring the keys, but he informed us he was busy and referred us to Julia. Unfortunately, she was also unavailable, and we were then referred to Vladimir. Each time, we had to repeat our arrival details and other questions, which was challenging due to our spotty internet connection while traveling internationally.
When Vladimir finally met us and opened the door, we discovered that the advertisement for the apartment failed to mention that it was on the sixth floor of a building without an elevator. Additionally, the air conditioner was not functioning. We tried to contact the emergency number provided by the unfriendly Vladimir, sent messages to him, and reached out to the numbers listed in the booklet found in the house. The responses we received indicated either that they did not manage the property or promises to send a repairperson, which never materialized. During our three-day stay, we were unable to get even one proper night’s sleep due to the heat, and we couldn’t open the windows because of mosquitoes.
We had planned to cook a meal during our stay; however, the refrigerator was mini-sized and froze everything, including my medications.
The bathroom was moldy.
Michael
Michael, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
