A terrific place to stay in South Kensington. It is only a block or so away from the Glouster Road tube stop and. 45-minute direct tube line to Heathrow Airport..
This place exudes quality and has terrific customer service. For example, in the middle of the night, I woke up because my room was too warm. It was a hot day in London and the air conditioning was not working properly in my room. I went to the front desk. The young man on duty that quickly came up to my room, saw that it wasn’t working, and moved me to another room on the same floor. The next morning, I went down to front desk and told them I didn’t need the other room because the air conditioning in my room was now working. The woman at the front apologized and asked if there was anything she could. Without hesitation, she offered to comp me a breakfast the next morning. This is an example of great customer service. The rooms here are beautiful and well-equipped, the pool is lovely, but the terrific customer service convinced me that whenever I am in London again, I will look to stay here.